Beschreibung

* Retail, clienteling tools, satisfaction measurement and performance reports
* Based in Geneva area / Start Date: March (Indefinite Temporary Contract)

## About Our Client ##

Our client is a multinational corporation recognised as a leading player in the global market.

## Job Description ##

**Clienteling Tool for Internal and External Boutiques:**

* **Onboarding and Training:** Oversee the onboarding process for new users and provide training on new features.
* **Support Management:** Handle support tickets related to the platform and ensure timely resolution.
* **Feedback and Improvements:** Collect user feedback and create change requests to enhance the platform.
* **Regular Updates:** Participate in monthly/bi-weekly meetings with project owners to discuss progress and challenges.
* **Clear Communication:** Keep stakeholders informed about project status, updates, and any issues.



**Client Satisfaction Initiatives:**

* **Survey Management:** Develop and manage new surveys, including content creation, translation, and testing.
* **In-Depth Analysis:** Analyze client satisfaction data to uncover insights and create action plans for improvement.
* **Regular Updates:** Attend monthly/bi-weekly meetings with project owners to review progress and address challenges.
* **Clear Communication:** Ensure stakeholders are regularly updated on project status and developments.



**Performance Monitoring:**

* **Collaboration with Data Analyst:** Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.





## The Successful Applicant ##

* Retail Experience
* Experience in Clienteling and Satisfaction Projects
* Project Management Skills and Analytical Thinking
* Business Oriented
* Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
* Experience with Dashboarding
* Fluent in French and English
* Ability to Work Independently and as Part of a Team
* Proficiency in Project Management Methodologies and Tools

## What's on Offer ##

Must-Have Skills:

\- Retail Experience

\- Clienteling tools

\- Satisfaction measurement

\- Performance reports

\- Project management

\- CRM

\- Ideally knowledge Salesforce Service Cloud or Marketing Cloud is a Plus

If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you

Contact

Charlotte Deveaux-Jallerat

Quote job ref

JN-122024-6620156

Job Function

Marketing & Agency

Specialisation

CRM Agencies

Industry

Retail

Location

Geneva

Contract Type

Interim

Consultant name

Charlotte Deveaux-Jallerat

Job Reference

JN-122024-6620156