Beschreibung

# Customer Service Specialist for Nestlé International Travel Retail #



**Position Snapshot **
 
Location: Vevey, Switzerland
Company: Nestlé International Travel Retail
Act. Rate: Full-Time Act. Rate 100% 
Type of contract: Permanent contract 


**What we offer at Nestlé**
 
Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you! 
Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskilling
Modern -smart office- locations providing agile & collaborative workspaces to connect, collaborate, celebrate, and create
Dynamic, diverse, and inclusive international working environment 
Attractive additional advantages such as -dogs at work-, mobility plan and more  

 

**Position Summary  **

 

As a **Customer Service Specialist**, you will be responsible for the effective management of the stock allocation process to enhance product availability for customers. You will collaborate with cross-functional business partners to align on actions aimed at mitigating the risk of out-of-stock situations while proactively managing customer expectations. In addition, you will ensure the effective and flawless execution of the order fulfillment processes to maximize customer service levels. Your role will also involve driving a competitive advantage through efficient customer demand management and the execution of customer service strategies.

 

**A Day in the Life of a Customer Service Specialist**

 

* Executes strategies from Operational Demand & Supply Review (OpsDSR) to ensure stock allocation based on business and customer prioritization
* Embeds the Customer Centricity aspect to operational meetings to support collaboration and alignment of actions to solve out of stock situations
* Ensures cross-functional teams have visibility on data analytics to anticipate issues, agree on mitigation actions, minimize waste, and drive continuous improvements to reduce availability failures
* Drives customer satisfaction by consistently delivering high-quality service and meeting service fulfillment measures as seen by customers' lens
* Proactively manages out of stock risks and generates effective mitigation actions required, escalating and engaging other functions when necessary
* Leverages GLOBE functionalities to automate the allocation process to mitigate out of stock risk
* Effectively manages outputs and results of stock allocation processes within the ATP horizon to determine urgent escalations and actions
* Ensures timely and accurate information is available for the customers regarding order fulfillment or proactive out-of-stock communication 

 

**What will make you successful**

 

* College/University degree required
* Solid experience providing strong attention to detail and results focus within a Nestlé market, region or Customer solutions environment
* Experience with and strong focus on customers
* Basic understanding of the O2C flow and key business functions outside of the O2C stream
* Supply Chain E2E Processes and Customer Service Best Practices and solutions knowledge
* A multi-tasker with good communication skills
* Ability to function well within a team environment or independently
* Curious and intuitive with a strong analytical mindset
* Fluent in English; Speaking Spanish as a plus

 

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people-s lives that we touch every single day.

 

Be a force for good. Join Nestlé and visit us on www.nestle.com.



La Tour-de-Peilz, CH