Beschreibung

Reference Code:  108226

# Client Relationship Manager #

Geneva, GE, CH

Permanent

  

  



**CONTEXT**

 

As a Client Relationship Manager, your mission will be to support the Maison business strategy through outstanding achievements both in terms of **client portfolio development & sales**, acting as a **Brand Ambassador** in and outside the boutique.

 

**HOW WILL YOU MAKE AN IMPACT?**

 

**Develop Client Relationship**

* Develop local VIC/VVIC client-s network cultivating strong clients- relationships and leveraging Maison hospitality strategy
* Identify existing VIC/VVIC Clients, propose and align action plan to grow loyalty
* Evaluate sleeping VIC/VVIC clients with CRM and Boutique in order to re-activate them 
* Apply strategies to develop clients- portfolio, networking and recruiting outside the boutique.
* Organize and premium client treatments with the approval of/in collaboration with the boutique Management
* Establish action plans, working with local retail and marketing teams on client's recruitment, engagement, re-activation and up-selling activations

**Consistently achieve and ideally exceed the sales target**

* Support high-end ticket objectives by reaching targets
* Contribute to the sales of exceptional timepieces (Les Cabinotiers, high end masterline references
* Deliver an exceptional experience and unique journey to our clients, during and after the purchase, with providing excellence and tailored made service inside or outside the boutique
* Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

**Act as a Maison ambassador**

* Strongly contribute to grow Brand-s reputation and desirability in local networks.
* Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
* Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our products and tailoring the approach to the client
* Participate to all brand events (local and international) as Maison Ambassador inside and outside the boutique, share post clients -activities/events analyses and reports with management.

**Support Boutique Manager on coaching and developing the sales team for the VVIC-s network:**

* Support the coaching and training the boutique team on recruiting, developing, engaging, and up-selling
* Provide and propose activities to the team for entertaining and engaging the VVIC clients (services, traveling, dinning-) outside the boutique
* Support boutique team on VVIC's proposal, sales' presentation, clienteling activities

**Participate to Boutique Operations**

* Roster alignment based on boutique needs and outside appointment with Boutique Manager
* Support boutique operation daily duties
* Collaborate and support boutique team in the selling ceremony to increase sales
* Manage and follow up with Premium Clients' watch care and repairs

 

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?** 

 

* 10 - 12 years- experience in a **leadership position**, with strong communication and expert sales skills
* **Existing client portfolio** and strong experience in cultivating and managing relationships, managing customer acquisition, engagement, and retention strategies
* **Deep knowledge of the luxury environment**, including luxury fashion, watchmaking and jewelry brands, trends and client expectations
* Expertise in **360° operations aspects**, collegiality and comfortable in a boutique environment
* You are autonomous, proactive, with an entrepreneurial-minded and a **-get-it-done-** results-driven attitude, you leverage creativity and agility to achieve your goals
* You demonstrate a **strong sense for etiquette**; Presentation, elegance, audacity, and excellence are part of your DNA
* Fluent in **French & English** (another is a plus) with impeccable written and oral communication skills

             

**HOW DO WE KEEP YOU SMILING?**

 

Fantastic opportunity for someone from a Retail Sales / Luxury background who is looking to join a highly reputable business where you can forge a long-term career.