Description

Aufgaben Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences - these are the cornerstone of commercial success for any business today. You-ll be doing things like: - Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs. - Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements. - Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs. - Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Konversational at all times. - Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and oVerings. - Mentor the team of junior consultants, guide the team-s growth, deliver learning sessions internally.

Anforderungen - Proficient understanding of ServiceNow-s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies. - Certified ITSM and/or CSM Implementation Specialist. - Experience of working in CSM / Customer Experience environments. - Experience working in an Agile/Scrum environment. - Development and/or consultancy experience with enterprise-level SaaS software solutions. - Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets. - You can demonstrate a hunger for being inquisitive and a desire to improve your knowledge. About you: - You are agile enough to adapt to the rapid growth and change of our business. - You are looking for a blended role involving development and client-facing consulting. - You can coach and mentor your peers and help foster knowledge sharing. - You have a high sense of responsibility and autonomy. - You always look for the bigger picture when trying to resolve problems - You maintain high standards and see feedback or failure as motivation to learn and grow. - You can build relationships that move our business forward. - Based in Switzerland, with flexibility to travel to customers, with the right to live and work in Switzerland (no visa sponsorship). - You can speak German and English. French is an additional asset.

Sprachen You can speak German and English. French is an additional asset.