Description

As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as a Helpdesk Support Specialist for at least 12-months contract, extension highly likely.



Our client is really looking for someone who really wants to develop there career while developing and enhancing there skills in a dynamic and driven team



Key responsibilities:

- First point of contact for customer liaison and keeping customers informed of progress of incidents

- Recording, investigating, diagnosing, and resolving incidents

- Communicating both proactively and reactively with all users and technical resolving teams

- Ensuring correct reassignment of unresolved or misrouted incidents

- Provide proactive support to consistently improve the 'end user experience

Your background:

- Microsoft certifications are a plus

- 2 - 5 years' experience working with office 365

- Customer facing, interaction skills, professional telephone manner and desk-side support

- Windows 11 / MS Office 365, Active Directory Administration

- Exchange Administration / Mail tracking, Edge & Chrome

- Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting

- Mobile Support: iOS / Workspace One

- Onsite 100%



If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!

By applying for this position, I consent to the Swisslinx Group of companies:

- storing my personal information (including name, contact details, Identification and CV information etc.) on their internal or external servers for the purpose of informing me of potential employment opportunities

- using my personal information or

- supplying it to third parties upon express consent for the purpose of informing me of potential job opportunities

- transferring where applicable my personal information to a country outside the EEA/EFTA


I also hereby agree to the Swisslinx privacy policy (http://www.swisslinx.com/en/legal/privacy-policy) and Terms of Use (http://www.swisslinx.com/en/legal/disclaimer)