Beschreibung

Job Mission:
Support store management in executing business strategy by being an active part of the sales force. Manage specific tasks such as CRM calling campaigns, prospect registration, and cross-selling action plans.

Main Responsibilities:

Clientelling:

• Master the Client Journey and support colleagues in creating customer emotion and desire.
• Engage existing and prospect clients as per weekly plans.
• Manage sensitive sales and after-sales situations.
• Ensure proper execution of CRM tasks and calling campaigns.
• Proactively analyze business KPIs and propose action plans.
• Deliver impeccable service in every phase of the client journey.
• Focus on developing and retaining existing clients and recruiting new ones.
• Participate in sales partnerships and OTO appointment routines.

Team Support:

• Serve as a point of reference for Client Advisors on store policies and procedures.
• Support the induction of new hires.
• Assist in allocating duties and scheduling shifts.
• Ensure adherence to safety and operational guidelines.
• Manage cash payments and the safety of goods.
• Participate in shipping, receiving, and cycle counts.
• Handle all sales and after-sales activities.

Visual Merchandising:

• Follow display guidelines and report relevant information to store management.
• Participate in operational tasks when necessary.

Key Competencies:

• Top performer in sales and KPIs.
• Team worker with a good sense of organization.
• Thorough understanding of store operations and CRM activities.
• Transparent and effective communicator.
• Strong understanding of performance KPIs and ability to execute action plans.